COOKIE POLICY OF HTTPS://KNOWTRANSFER.COM/
A cookie is a small text file that is stored in your browser when you visit almost any website. Its usefulness lies in the website's ability to remember your visit when you browse that page again. Cookies usually store technical information, personal preferences, content customizations, usage statistics, links to social networks, access to user accounts and other information that helps improve the browsing experience.
The purpose of cookies is to adapt the content of the website to your profile and needs in order to improve and optimise your browsing experience. Cookies are not harmful elements. They are associated only with an anonymous user and his or her device and do not provide references that allow personal data to be directly identified without additional information.
You may access your browser settings at any time to modify, restrict or block the installation of cookies sent by this website. However, disabling cookies may affect the operation of certain functionalities and services available through the website.
- INFORMATION REGARDING TYPES OF COOKIES AND THEIR USE
From a technical perspective, cookies allow websites to operate more efficiently and adapt to the preferences of users. For example, cookies may remember the language selected by a user, facilitate navigation through different sections of a website, improve website performance and contribute to the implementation of security measures aimed at preventing unauthorized access, fraudulent activities and cyberattacks.
Cookies can be classified into different categories depending on their characteristics.
1.1. Based on the entity that manages them
Cookies may be sent to the user's device from equipment or domains managed directly by KNOWTRANSFER, S.L. These are commonly referred to as first-party cookies.
In certain cases, cookies may also be provided by third-party service providers whose technologies are integrated into the website. Such cookies may still be considered first-party cookies where KNOWTRANSFER exercises effective control over the information collected and determines the purposes of processing.
Cookies may also be sent from equipment managed by third parties that process information obtained through cookies for their own purposes or jointly with KNOWTRANSFER. These are known as third-party cookies.
1.2. Based on the purpose of the cookie
Cookies may be classified according to their purpose as follows:
Necessary Cookies
These cookies are strictly necessary for the operation of the website and for the provision of services expressly requested by users. Without these cookies, certain functionalities of the website cannot operate correctly.
Analytics Cookies
These cookies allow the measurement and statistical analysis of user activity on the website. Information obtained through analytics cookies helps us understand how visitors interact with the website and allows us to improve the quality, performance and usability of our services.
Advertising Cookies
These cookies are used to display advertisements that may be relevant to the interests of users based on browsing habits and interactions with website content.
Personalization Cookies
These cookies enable the website to remember certain user preferences, such as language settings, geographic location or interface customizations, thereby providing a more personalised browsing experience.
Marketplace Functionality Cookies
As KNOWTRANSFER operates a marketplace and dropshipping environment, certain cookies are required to facilitate product selection, shopping cart management, supplier coordination, order processing, shipping management and returns administration.
Security Cookies
These cookies help identify malicious activities, prevent fraudulent transactions, detect unauthorized access attempts and protect both users and website infrastructure.
Artificial Intelligence Functionality Cookies
The website may incorporate Artificial Intelligence functionalities designed to improve user experience, automate support processes and provide personalised recommendations. Certain cookies may be necessary to ensure the proper functioning of such services.
1.3. Based on the period during which cookies remain active
Cookies may be classified according to their duration as follows:
Session Cookies
These cookies are designed to collect and store information while the user accesses the website. They are automatically deleted once the browsing session ends.
Persistent Cookies
These cookies remain stored on the user's device for a predetermined period and may be accessed and processed during such period by the controller or by the entity responsible for the cookie.
- MORE INFORMATION REGARDING COOKIES
KNOWTRANSFER operates an online marketplace which may include products, services, educational resources, innovation projects and solutions supplied directly by KNOWTRANSFER or by independent suppliers under marketplace and dropshipping business models.
To facilitate the operation of these services, the website uses specific cookies that enable:
● Shopping cart management.
● Product selection and recommendation.
● User authentication.
● Order processing.
● Payment management.
● Supplier coordination.
● Shipping and logistics management.
● Returns and refund processing.
● Customer support services.
● Security monitoring.
● Fraud prevention.
These cookies are essential to guarantee the correct operation of marketplace functionalities and to provide users with an efficient purchasing experience.
Additionally, the website may use analytics technologies, including Google Analytics, to better understand user interactions, optimise services and improve website performance.
Further information regarding cookies and related matters may be found at:
https://www.allaboutcookies.org
- WHO IS THE DATA CONTROLLER?
The controller responsible for the processing of personal data collected through cookies and similar technologies is:
KNOWTRANSFER, S.L.
VAT Number (CIF): B19918697
Registered Office:
C. Ecuador, 11
36203 Vigo (Pontevedra)
Spain
Contact email: gdpr@knowtransfer.com
The Company acts as data controller for all processing activities carried out through cookies implemented on this website.
The Company may engage specialised service providers acting as data processors in accordance with Article 28 GDPR for purposes relating to website hosting, analytics services, cybersecurity, consent management platforms, technical maintenance and related services.
- PURPOSES OF THE COOKIES USED IN KNOWTRANSFER
Cookies may be used for a wide variety of purposes. Withinhttps://knowtransfer.com, cookies are mainly used to:
(i) Enable the basic operation and security of the website.
(ii) Improve navigation and user experience.
(iii) Analyse visitor behaviour and website performance.
(iv) Personalise content and language preferences.
(v) Facilitate marketplace and dropshipping operations.
(vi) Manage orders, returns and customer support requests.
(vii) Prevent fraud and improve cybersecurity.
(viii) Enable Artificial Intelligence functionalities and automated assistance systems.
(ix) Measure the effectiveness of communications, services and marketing initiatives.
Specific information regarding each cookie used on the website is detailed in Section 6 of this Cookie Policy.
Website servers may also automatically collect information relating to IP addresses, device characteristics, browser settings and technical usage information. Such information is processed primarily for security, statistical and operational purposes and is subject to appropriate safeguards designed to prevent the direct identification of users.
- LAWFUL GROUNDS ON THE USAGE OF COOKIES IN HTTPS://KNOWTRANSFER.COM/
The use of necessary cookies and certain functionality cookies is required to ensure the operation of the website and the provision of services expressly requested by users.
Such cookies do not require prior consent pursuant to applicable legislation.
The use of analytics cookies, advertising cookies and any other non-essential cookies is based on the consent of the user pursuant to Article 6(1)(a) GDPR.
Consent is collected through the cookie management platform displayed when users first access the website.
Users may freely accept, reject or configure cookies according to their preferences and may withdraw their consent at any time without affecting the lawfulness of processing carried out prior to such withdrawal.
- TRANSFER OF DATA
Information collected through cookies may be accessed by KNOWTRANSFER, S.L. and by third-party service providers engaged to support the operation, maintenance, security and optimisation of the website.
Such providers may include:
● Hosting and cloud infrastructure providers.
● Website maintenance providers.
● Analytics service providers.
● Consent management platforms.
● Customer support software providers.
● Marketplace technology providers.
● Payment service providers.
● Cybersecurity providers.
● Artificial Intelligence service providers.
All providers acting on behalf of KNOWTRANSFER process personal data pursuant to the corresponding Data Processing Agreements executed in accordance with Article 28 GDPR.
Personal data obtained through cookies shall not be sold to third parties.
However, certain third-party providers may process information collected through cookies for their own purposes where users have provided the required consent.
Where such processing occurs, users are encouraged to review the privacy policies of the corresponding providers.
6.1. INTERNATIONAL DATA TRANSFERS
Certain service providers engaged by KNOWTRANSFER may be located outside the European Economic Area ("EEA").
Where personal data is transferred outside the EEA, KNOWTRANSFER shall ensure that appropriate safeguards are implemented in accordance with Articles 44 et seq. GDPR.
Such safeguards may include:
● Adequacy Decisions adopted by the European Commission.
● Standard Contractual Clauses approved by the European Commission.
● Binding Corporate Rules where applicable.
● Additional technical and organisational measures designed to ensure an adequate level of protection.
Users may request further information regarding international data transfers by contacting:
gdpr@knowtransfer.com
6.2. THIRD-PARTY COOKIES
The website may use third-party technologies and services whose operation involves the installation of cookies.
These services may include:
GOOGLE ANALYTICS
Purpose:
Website analytics and performance measurement.
Provider:
Google LLC / Google Ireland Limited.
Data Collected:
Information relating to website usage, page visits, navigation patterns, session duration, device characteristics and traffic sources.
Legal Basis:
User consent.
Retention:
According to Google's configuration and retention settings.
Additional Information:
https://policies.google.com/privacy
GOOGLE TAG MANAGER
Purpose:
Management and deployment of website tags and scripts.
Provider:
Google LLC / Google Ireland Limited.
Legal Basis:
Technical operation and consent where required.
Additional Information:
https://policies.google.com/privacy
COOKIE CONSENT MANAGEMENT PLATFORM
Purpose:
Storage and management of cookie preferences and consent records.
Legal Basis:
Compliance with GDPR and applicable cookie regulations.
Additional Information:
Available upon request.
The list of cookies used by the website may be updated periodically to reflect technological developments, changes in services or legal requirements.
- CONSENT
Upon first access to the website, users are presented with a cookie management interface allowing them to:
● Accept all cookies.
● Reject all non-essential cookies.
● Configure cookie preferences individually.
No analytics, advertising, personalisation or other non-essential cookies shall be activated before obtaining valid consent.
The user's cookie preferences are stored to avoid repeatedly requesting consent on each visit.
Consent records may be retained for compliance and accountability purposes.
- WITHDRAWAL OF CONSENT
Users may modify or withdraw their cookie preferences at any time.
Withdrawal of consent may be carried out through:
● The cookie settings panel available on the website.
● Browser configuration settings.
● Contacting KNOWTRANSFER directly.
Withdrawal shall not affect the lawfulness of processing carried out prior to the withdrawal of consent.
Please note that disabling certain cookies may affect website functionality and may prevent some services from operating correctly.
- DATA PRESERVATION
Information collected through cookies shall be retained only for the period necessary to fulfil the purposes for which it was collected.
Retention periods vary depending on the category of cookie.
As a general rule:
● Session cookies remain active only during the browsing session.
● Persistent cookies remain active for the duration specified by the provider.
● Analytics cookies are generally retained for a maximum period of fourteen (14) months.
● Consent records may be retained for the duration necessary to demonstrate compliance with applicable legal obligations.
Upon expiry of the applicable retention period, information shall be deleted, anonymised or aggregated, unless longer retention is required by law.
- YOUR RIGHTS OVER YOUR DATA
Where information collected through cookies constitutes personal data within the meaning of the GDPR, users may exercise the following rights:
● Right of Access.
● Right to Rectification.
● Right to Erasure.
● Right to Restriction of Processing.
● Right to Data Portability.
● Right to Object.
● Right to Withdraw Consent.
● Right not to be subject to automated individual decision-making where applicable.
Requests relating to the exercise of these rights may be submitted to:
gdpr@knowtransfer.com
KNOWTRANSFER may request reasonable evidence of identity before processing any request.
The exercise of rights shall be free of charge except where requests are manifestly unfounded or excessive in accordance with applicable legislation.
RIGHT TO LODGE A COMPLAINT
If users consider that the processing of their personal data infringes applicable legislation, they have the right to lodge a complaint with the competent supervisory authority.
In Spain, the competent authority is:
Spanish Data Protection Agency (AEPD)
Website:
- CONSULTATIONS ABOUT THIS POLICY
If you have any questions regarding this Cookie Policy, the use of cookies on the website or the processing of personal data associated with cookies, you may contact:
KNOWTRANSFER, S.L.
Privacy Contact:
gdpr@knowtransfer.com
Registered Office:
C. Ecuador, 11
36203 Vigo (Pontevedra)
Spain
The Company reserves the right to modify this Cookie Policy at any time in order to adapt it to legislative changes, technological developments, modifications to website functionalities or business requirements.
Users are encouraged to periodically review this Cookie Policy to remain informed about how cookies are used and managed.