GENERAL TERMS AND CONDITIONS FOR ONLINE PURCHASES
These General Terms and Conditions govern the use of the website located athttps://knowtransfer.com and the purchase of products and services offered through it. By accessing, browsing, registering on or purchasing through the website, users acknowledge that they have read, understood and accepted these General Terms and Conditions.
These Terms and Conditions may be printed, downloaded and stored by users at any time.
In accordance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following identification details are provided:
KNOWTRANSFER, S.L.
VAT Number (CIF): B19918697
Registered Office:
C. Ecuador, 11
36203 Vigo (Pontevedra)
Spain
Privacy Contact:
gdpr@knowtransfer.com
- APPLICABLE LEGISLATION
These General Terms and Conditions are governed by Spanish law and, where applicable, European Union legislation, including but not limited to:
● Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.
● Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Defence of Consumers and Users.
● Law 7/1998 of 13 April on General Contracting Conditions.
● Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights.
● Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).
● Law 7/1996 of 15 January on Retail Trade Regulation.
● Any other legislation applicable to electronic commerce, consumer protection and personal data processing.
- TERMS, ACKNOWLEDGEMENT, ACCEPTANCE AND MODIFICATIONS
These Terms and Conditions establish the rights and obligations governing the relationship between KNOWTRANSFER, S.L. and users of the website.
By accessing and using the website, users expressly acknowledge and accept these Terms and Conditions in their entirety.
If a user does not agree with any provision contained herein, they should immediately cease using the website.
KNOWTRANSFER reserves the right to modify these Terms and Conditions at any time in order to adapt them to legal developments, technological changes, modifications to business operations or updates to services offered through the website.
Any updated version shall become effective upon publication on the website.
Users are encouraged to review these Terms periodically.
Before placing an order, customers will always have access to these Terms and Conditions and may save or print them for future reference.
All personal data provided through the website shall be processed in accordance with the Privacy Policy, Cookie Policy and applicable data protection legislation.
Customers guarantee that all information provided during registration, purchasing processes or communications with KNOWTRANSFER is accurate, complete and truthful.
KNOWTRANSFER reserves the right to reject, suspend or cancel any order where false, incomplete or fraudulent information has been provided.
Users declare that they are at least eighteen (18) years old and possess the legal capacity required to enter into binding contracts.
Where purchases are made on behalf of a legal entity, the person completing the transaction guarantees that they possess sufficient authority to legally bind such entity.
- PRODUCTS AND SERVICES
KNOWTRANSFER operates an international innovation, research, technology and business development platform offering products, services, digital resources, consultancy solutions, educational content, research services and marketplace products.
Products and services offered through the website may be supplied directly by KNOWTRANSFER or by third-party suppliers operating through the marketplace infrastructure.
All descriptions, images, specifications and technical information published on the website are provided for informational purposes and may be updated without prior notice.
KNOWTRANSFER makes reasonable efforts to ensure that all information is accurate; however, minor variations, technical inaccuracies or typographical errors may occasionally occur.
The availability of products and services is subject to stock levels, supplier availability and operational capacity.
KNOWTRANSFER reserves the right to withdraw, replace or modify products and services at any time.
- MARKETPLACE AND DROPSHIPPING SERVICES
The website incorporates marketplace and dropshipping functionalities through which users may purchase products offered by independent suppliers.
In such cases, KNOWTRANSFER acts as an intermediary technology platform facilitating transactions between customers and suppliers.
Suppliers remain responsible for:
● Product manufacturing.
● Product compliance.
● Product quality.
● Product safety.
● Product warranties where applicable.
● Product labelling obligations.
KNOWTRANSFER undertakes reasonable supplier selection and monitoring measures but does not manufacture the products sold through the marketplace.
Customers acknowledge that certain deliveries may be fulfilled directly by suppliers from different jurisdictions.
Consequently, delivery times, logistics procedures and availability may vary depending on supplier location and operational circumstances.
- ARTIFICIAL INTELLIGENCE SERVICES
Certain functionalities available through the website may incorporate Artificial Intelligence technologies designed to improve user experience, automate support processes, facilitate searches, generate recommendations and assist users in accessing information.
AI-generated outputs are provided solely for informational purposes.
Users acknowledge that Artificial Intelligence systems may occasionally generate incomplete, inaccurate or outdated information.
Users remain solely responsible for verifying information before relying upon it for commercial, legal, financial, academic, medical or professional purposes.
KNOWTRANSFER does not guarantee the accuracy, completeness or suitability of AI-generated content for any specific purpose.
- ORDERS AND PURCHASE PROCESS
Orders may be placed through the website by following the purchasing process made available to users.
To complete a purchase, customers may be required to provide certain information, including identification details, billing information, delivery details and payment information.
Before confirming an order, customers shall have the opportunity to review the selected products or services, applicable prices, taxes, shipping costs and any other charges that may apply.
By completing the checkout process and clicking the corresponding purchase confirmation button, the customer submits a binding offer to purchase the selected products or services under these Terms and Conditions.
Following receipt of an order, KNOWTRANSFER shall send an order confirmation email acknowledging receipt of the purchase request.
The order confirmation does not constitute acceptance of the order. Acceptance shall occur only when the order has been processed and the products or services become available for fulfilment.
KNOWTRANSFER reserves the right to reject, cancel or suspend orders in cases including, but not limited to:
● Product unavailability.
● Pricing errors.
● Suspected fraudulent activity.
● Payment authorization failures.
● Breach of these Terms and Conditions.
● Legal or regulatory restrictions.
Where an order cannot be fulfilled, any amounts already paid shall be refunded using the original payment method.
- DELIVERY AND SHIPPING CONDITIONS
Delivery times may vary depending on the nature of the product or service purchased, supplier location, destination country and logistical circumstances.
Estimated delivery times communicated through the website are indicative only and do not constitute a contractual guarantee unless expressly stated otherwise.
For marketplace and dropshipping products, deliveries may be performed directly by third-party suppliers.
Customers acknowledge that delivery periods may be affected by circumstances beyond the reasonable control of KNOWTRANSFER, including:
● Customs inspections.
● International transportation delays.
● Force majeure events.
● Carrier disruptions.
● Regulatory restrictions.
Risk of loss or damage shall transfer to consumers upon physical receipt of the goods.
For business customers, risk may transfer earlier where permitted by applicable legislation.
Customers must inspect delivered products and notify any visible defects, missing items or delivery discrepancies within a reasonable period after receipt.
- PRICES AND PAYMENT METHODS
All prices displayed on the website shall be expressed in the applicable currency and shall include taxes where legally required unless expressly stated otherwise.
Shipping costs, customs duties, import taxes or additional charges may apply depending on the destination and nature of the transaction.
Such costs shall be clearly communicated before the completion of the purchase process whenever possible.
KNOWTRANSFER may offer various payment methods, including:
● Credit and debit cards.
● Bank transfers.
● Digital wallets.
● Online payment gateways.
● Other electronic payment solutions.
Payments shall be processed through secure payment service providers.
KNOWTRANSFER does not store complete payment card information on its systems.
Customers guarantee that they are authorized users of the selected payment method.
- RIGHT OF WITHDRAWAL
Where customers qualify as consumers under applicable legislation, they shall generally have the right to withdraw from a distance contract within fourteen (14) calendar days from receipt of the goods without providing any reason.
To exercise the right of withdrawal, the customer must communicate the decision through a clear statement sent to:
gdpr@knowtransfer.com
The customer may use the standard withdrawal form available upon request, although its use is not mandatory.
The right of withdrawal shall not apply to situations permitted by applicable law, including but not limited to:
● Personalized products.
● Digital content supplied electronically where performance has commenced.
● Services fully performed with prior consent.
● Sealed products not suitable for return due to health or hygiene reasons once opened.
● Products whose nature makes them inseparably mixed with other items.
- RETURNS AND REFUNDS
Customers may request returns in accordance with applicable consumer protection legislation and any specific return conditions applicable to the purchased product.
For products supplied through the marketplace or dropshipping model, return procedures may vary depending on the supplier involved.
Customers shall follow the return instructions communicated by KNOWTRANSFER or the relevant supplier.
Returned products must generally:
● Be unused.
● Be returned in their original condition.
● Include original packaging where applicable.
● Include proof of purchase.
Refunds shall be processed once the returned product has been received and inspected.
Unless otherwise required by law, refunds shall be made using the same payment method used for the original transaction.
PLUSINES RETURNS
Products marketed under the Plusines programme shall be subject to the specific return conditions communicated during the purchase process.
Where applicable, Plusines returns may require prior authorization and compliance with additional operational procedures established by the supplier.
Such conditions shall not affect mandatory consumer rights established under applicable legislation.
- LEGAL WARRANTY
Consumers are entitled to the statutory legal guarantees provided under applicable legislation.
KNOWTRANSFER and/or the relevant supplier shall be liable for any lack of conformity existing at the time of delivery and discovered within the legally established warranty period.
Where a product is defective or fails to conform to contractual specifications, consumers may be entitled to:
● Repair.
● Replacement.
● Price reduction.
● Contract termination.
The specific remedy available shall depend on applicable legislation and the circumstances of each case.
Nothing in these Terms and Conditions limits any mandatory statutory consumer rights.
- DATA PROTECTION
Personal data collected during the purchasing process shall be processed in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 and the Privacy Policy available on the website.
Personal information may be processed for purposes including:
● Order management.
● Customer support.
● Payment processing.
● Delivery coordination.
● Regulatory compliance.
● Fraud prevention.
● Marketplace administration.
Further information regarding personal data processing is available in the Privacy Policy.
For privacy-related enquiries:
gdpr@knowtransfer.com
- COOKIES, ANALYTICS AND WEBSITE TECHNOLOGIES
The website uses cookies and similar technologies in accordance with the Cookie Policy.
Google Analytics and similar tools may be used to analyse website performance and improve services.
Non-essential cookies shall only be activated after obtaining valid user consent.
Users may manage their cookie preferences at any time through the cookie settings platform.
- INTELLECTUAL PROPERTY
All content available through the website, including text, software, trademarks, databases, designs, graphics, logos, images, videos, documentation and source code, is protected by intellectual and industrial property legislation.
The KNOWTRANSFER trademark and all associated distinctive signs are protected under applicable national and international intellectual property laws.
No rights are granted to users other than those strictly necessary to access and use the website in accordance with these Terms and Conditions.
- LIMITATION OF LIABILITY
To the maximum extent permitted by law, KNOWTRANSFER shall not be liable for indirect, incidental, consequential or special damages arising from the use of the website, products, services or marketplace functionalities.
Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.
KNOWTRANSFER shall not be liable for interruptions, delays or failures resulting from circumstances beyond its reasonable control, including force majeure events, telecommunications failures, cyberattacks, governmental actions or supplier disruptions.
- GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by Spanish law.
Where the customer qualifies as a consumer, disputes shall be submitted to the courts and tribunals corresponding to the consumer's place of residence in accordance with applicable legislation.
In all other cases, disputes shall be submitted to the Courts and Tribunals of Spain unless mandatory legislation provides otherwise.
- CONTACT INFORMATION
KNOWTRANSFER, S.L.
Registered Office:
C. Ecuador, 11
36203 Vigo (Pontevedra)
Spain
Privacy Contact:
gdpr@knowtransfer.com
Website: